Terms and conditions

Please read the Rental Conditions carefully before filling the booking form.

1. Introduction
The rental conditions refer to holiday accommodations rental at the prices indicated in the price-list. The minimum rental period is one week, from Saturday to Saturday, or for periods multiple of a week.Except on special occasions which are indicated on the less than a week list and bookings can only be accepted on request.
2. Reservation,Confirmation and Payment Conditions
Bookings must be made care of DATITOUR SRL, Via Cavallotti 30E, 54033- Marina di Carrara (MS) 
Tel. +390585630195 Fax +390585787072 
Bookings shall be considered valid under the following conditions: 
a) The client has filled out and signed the enclosed booking form. This form is binding. 
b) Advance payment of 30% of the total due, if booking is made 60 days prior to the start of rental. 
c) The total balance is due by and no later than 30 days before the start of rental. In the event of booking 60 days prior to the start of rental, the client shall make the total payment immediately. 
d) Payment can be made by means of bank transfer, personal cheque, registered cheque or by means of VISA/MASTERCARD. 
Please note: fax, e-mail or telephone bookings shall remain valid for maximum 48 hours. The payment due and the form duly filled out and signed must be received within this time: booking shall otherwise be cancelled. 
3. Various Conditions
On our receipt of payment, we shall send the client his booking confirmation which must be handed to the renter to be able to take possession of the rented unit, valid for the names and the period written thereon. It is prohibited to transfer the voucher to others or to show up in a greater number of persons than those indicated in the voucher, given that apartment occupation is limited to the number of persons mentioned in the voucher. The owner can refuse access to the persons in excess. 
4. Arrival and Departure
Arrivals are expected on Saturday between 4:00 pm and 7:30 pm. Departures must be effected on Saturday, by and no later than 9:00 am. If the arrival of the client is not possible within the hours indicated,the client must inform the keyholder at the number indicated on the voucher,so that a new meeting time can be arranged. If the keyholder is not informed he cannot be held responsible for eventual problems on the delivery of the keys.If the client is unable to occupy the apartment on the arrival day or the hour expected,for difficulties during the journey,strikes or personal problems there is no possible reinbursement.The same rule applies for an early departure.
5. Damage Deposit
On arrival, the client must pay the owner or his appointee a deposit as specified in the price-list. The deposit will be returned at the time of departure, but for holding back sums owed for any damage caused or for expenses not included in the contract (telephone, heating, etc.). In the event this payment is not made, the person responsible reserves the right to refuse the keys. 
6. Your Liability
The tenant undertakes to occupy the accommodations respecting the rules of a good neighbor. The client himself must see to cleaning dishes and kitchen materials, as these are not included in final cleaning.
7. Complaints
The apartments are handed over to the client clean and in order. The condition of accommodations correspond to the catalogue description updated on the basis of information provided by the owners. The apartments are equipped with the comforts explicitly listed in the catalogue. The client who does not intend to accept the condition of the rented accommodations must do so at the moment he enters, in the presence of the renter or his appointee and, in the event of a serious matter, also to the DATITOUR SRL person responsible who can be reached by the owner. If the client leaves the unit rented before speaking with the DATITOUR SRL appointee, he loses all right to a possible reimbursement.Any claim must be made to Dattour Viaggi within 10 days from check out,otherwise the client loses right to reimbursement.
8. Changes or Cancellation
Cancellation Norms: Should the client decide to cancel his booking, he shall be entitled to a reimbursement of the price paid after withholding the following percentages. 
- 10% of the total price, if the waiver is received before 90 days of the start of stay 
- 30% of the total price between the 89th day and the 31th day before the start of stay 
- 100% if the waiver is received within 30 days prior to the start of stay. 
The waiver must be made in writing (registered letter or fax). Should the renter succeed in occupying the unit object of waiver for the same period, only 10% of the total prices shall be withheld. DATITOUR SRL n reserves the faculty to substitute the accommodations booked with an offer of equal value in the event of serious unexpected occurrence. In the event of force majeure (war, natural calamity, fire, etc.), on the other hand, DATITOUR SRL can cancel the contract and reimburse the sum paid. 
9. Law and Jurisdiction
For any legal controversies, the Court of Massa Carrara shall have exclusive competence. Signing the booking form and booking itself implies knowledge of the rental conditions and involves their acceptance without reserve or exceptions. The person who signs the form shall be held responsible for the rental. A compulsory annoucement about the law L.269/98 art.16 -this law punishes with imprisonment for offences regarding prostitution and juvenile pornography, even if they are committed in a foreign country. 
10. Prices
Fees are intended as weekly, from Saturday to Saturday, and include the rent for the number of persons provided in the catalogue, bed and bath linen, consumption of water, electricity and gas for cooking and all else specified in the price-list. Any aditional costs are stated on the apartment form and paid to keyholder. These conditions and related price-list are valid from 1.1.2012 until 12.31.2012 and substitute all prior publications
11. Accommodation Services
Please consult the price-list and, in any event, notify of the presence of pets before confirming booking. Failure to declare the presence of animals shall give rise to immediate booking cancellation with no right to reimbursement.
In properties with swimming-pool, the period of availability is specified in the price-list and is subject to atmospheric conditions. 
The period for the operation of heating is regulated by Italian law and only in special cases of climatic adversity is the competent province delegated to make any exceptions. Please note that the cost of heating in Italy is generally much higher than in other countries.